The candidate we are seeking will have the opportunity to make a genuine difference in the lives of the residents and to help shape a thriving estate. Gloucester Grove Estate has 420 properties and is located in Southwark's Peckham ward.  It has a strong and committed community that is led by a volunteer board of residents who represent the views of the local community.

We are looking for a ‘Housing Officer’ to provide an efficient, effective and responsive housing management service to Gloucester Grove Estate TMO residents, which will ensure that tenant’s needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to those needs and to prevent escalation of problems.

To deliver an efficient and effective housing management service to GGTMO residents in line with the organisation’s policies and procedures, Key Performance Indicators and Service Standards.  This will include:

• Tenant involvement & Income Recovery
• Voids and Arrears management including representing the organisation in court
• Lettings and allocations including transfers and mutual exchanges
• Estate Management
• Dealing with Anti-Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with Southwark council’s Anti-social behaviour team.
• Encouraging tenant participation
• Dealing with complaints
• Work closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery of services to residents.

The ideal candidate will have a minimum of 3 years’ experience and be DBS compliant.