You can find information for tenants here.
When you move in we will welcome you to your new home and explain how we work and the services we provide. The immediate Monday after you signed your Tenancy Agreement is the date your tenancy started and you became the legal tenant. This means you are responsible for the property and for paying your rent. You can find out more about your rights and responsibilities as a tenant in the online Tenants Handbook.
Before you move in you will need to organise for gas, electricity and water to be connected. You’ll need to give the utility companies as much notice as possible before you move in (ideally at least three days’ notice).
We’re here to welcome you into your Gloucester Grove TMO home. You can download a copy of your Tenant Handbook from the Southwark Council website. The Tenant Handbook is packed full of useful information about your home and your rights and responsibilities as a tenant.
Get in touch if you have any queries about your tenancy do pop into the TMO office in Wickway Court.
The TMO manages your home and delivers the housing services. We collect the rent on a weekly basis on behalf of Southwark Council and pass the rent directly to the council.
There are several ways to pay your rent:
If you are struggling to pay your rent and are worried about making ends meet please talk to us as soon as possible so that we can work out a way forward together. Remember, you need to keep your rent account in credit. If you don’t pay your rent you could lose your home.
Southwark Citizens Advice also offers independent, professional advice to help you manage your money and check you are receiving your full benefit entitlement.
If you and other tenant on the Gloucester Grove estate would like to mutually exchange your homes you can make a mutual exchange application to Southwark Council.
You may find it useful to register to use the Home Swapper service to advertise your home online.
Before a mutual exchange will be granted you need to ensure:
Please remember that as a tenant you need to ask us (or Southwark Council on 0800 952 4444) if you want to make any alterations or improvements to your home. This includes making any changes to the fixtures and fittings. For example, if you want to install a satellite TV dish or fix anything to the outside of your home, change the kitchen units or cut down a hedge you must tell us first and get our written permission.
You can find out more about what changes you can make to your home in the Tenant Handbook.
We strive to deliver a high-quality service and have set ourselves a list of service standards. The service standards, which have been developed in partnership with tenants, show you what you can expect from us.
Our Board and Sub Committees help to set our Service Standards and check that we are meeting them. If you would like to get involved, please get in touch.
No one knows when disaster may strike. If your home was burgled or your possessions were damaged by a fire or a flood, could you afford to replace them?
Having Home Contents insurance provides you with peace of mind and means that you don’t have to worry about finding the money to replace your belongings.
You don’t need to insure the building (as the structure of the property is our responsibility) but we strongly advise you organise cover for your possessions. Home Contents insurance policies protect you against loss or damage to your furniture, electrical items, personal belongings, clothing, jewellery, and even food in the freezer.
Southwark Council offers a contents insurance scheme. You can access more details online or call 0845 601 7007.