About Us

The candidate we are seeking will have the opportunity to make a genuine difference in the lives of the residents and to help shape a thriving estate. Gloucester Grove Estate has 420 properties and is located in Southwark's Peckham ward.  It has a strong and committed community that is led by a volunteer board of residents who represent the views of the local community.

We are looking for an  ‘Administrative Support’ to provide an efficient, effective and responsive housing management service to Gloucester Grove Estate TMO residents, which will ensure that tenant’s needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to those needs and to prevent escalation of problems. To deliver an efficient and effective housing management service to GGTMO residents in line with the organisation’s policies and procedures, Key Performance Indicators and Service Standards.  This will include:

·    To  take  responsibility  for  being  the  first  point  of  contact  for service users and ensure that a high quality of service is delivered at all times.

·    Liaise with colleagues in local offices, contractors and other partner agencies as appropriate to resolve enquiries

·  To take ownership andresponsibility for all enquiries presented to the TMO HousingOffice, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions

·    To ensure that all computerised systems are used  effectively to  help  process customer enquiries and accurately maintaining all records in a timely manner.

·    To ensure a clear knowledge and understanding of team objectives and priorities and how the individual role will contribute to the achievements.

·    Support the TMO Manager with the process of collating the Key Performance Indicators

·    To ensure that information literature is available in the office and at the front counter which are relevant, accurate and in a form that meets the needs of the intended recipient.

·    Responsible for ensuring all forms of customer database is kept up to date at all times including the equality database.

·    Responsible for updating the organisation’s website as well as other associated social media platforms.